Ist Ihr Unternehmen bereit für die Revolution im Bereich Kundenbindung?
Für unseren 10. jährlichen Global Customer Engagement Report haben wir 5.000 Verbraucher aus 14 Ländern
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Für unseren 10. jährlichen Global Customer Engagement Report haben wir 5.000 Verbraucher aus 14 Ländern
A focus on customer experience is at the heart of any successful company. Digital communications technology and advanced data analysis are combining to transform the way that businesses work with customers, delivering benefits for both. But this transformation is far from simple to achieve. There are risks and obstacles. Technology on its own is not a solution: success comes from a deep understanding of people as well as agility around business processes. But with the right mindset the rewards are immense.
Data is only as valuable as the insights that can be distilled out of it.
While no two projects are the same, we’ve observed common themes from building fintech solutions for our clients that we believe will have a significant impact on the year ahead.
Die Förderung einer besseren Kundenerfahrung durch verbesserte Anwendungen “sehr” oder “äußerst” wichtig ist.
We spend enormous amounts of time immersed in the language of our work and the volume of that language continues to grow exponentially.
Companies could be missing an opportunity to appeal to consumers, and potential employees, for whom CSR is of paramount importance.
Not all communications APIs are created equal: only 17 per cent of global communication platform as a service (CPaaS) users are working with an advanced CPaaS vendor despite overwhelming advantages.
Download the FactSet eBook to learn how to successfully incorporate ESG data into your investment strategy.
The Paris Agreement’s long-term temperature goal is to keep the increase in global average temperature
More than ever, procurement teams need an in-depth understanding of critical information trapped in contract
Dubai CommerCity began commercial operations, signalling an exciting new chapter for global ecommerce and trade.
Vast amounts of information result in value leakage if insurance firms cannot access and analyse the right data at precisely the right time.
Intelligent document-processing enables finance, legal and operations teams within real estate firms to automate manual workflows and save time and money by analysing data that’s buried in their paperwork.
Digital transformation remains a crucial enabler – a means to achieving wider organisational growth, retention and customer service goals.
The insurance industry is in many ways is an ideal candidate for transformation driven by artificial intelligence.
Download this whitepaper to learn about the five ways you can increase supply chain diversity and compliance.
Data-driven decisions and continued experimentation create digital experiences that can transform your brand.
While some brands struggled to engage and stay relevant, others transformed a challenge into an opportunity.
Toluna’s community panel of more than 36 million members to provide accurate, timely information on global perceptions in the face of the coronavirus.
