From chatbots that can (sort of) tell how you’re feeling – or even throw you a corny chat-up line – to AI-powered robots that can forge custom components unaided, the world is becoming an increasingly automated place. Read more inside…
Every retailer knows that, as their options expand, customers are getting harder to please. But new developments are making it easier to do so, from voice assistants that can sense a customer’s mood to colour-matching software that mean they don’t end up buying the wrong sofa online – and more besides…
From packaging and railways to wine investors and PR firms, businesses everywhere are gradually clawing their way out of the pandemic doldrums and into whatever world the “new normal” turns out to be. Hopefully it’ll be a brave new one… read more inside.
Covid has hastened a “great reset” in how both customers and retailers think about the shopping experience, whether in the convenience of a booming delivery sector or a desire to make retail more personal. Read more inside…
Generation Z is making up an increasing part of the workforce. And in the wake of a global pandemic, the demand for more people-friendly ways and places of working – and for employees to have more say in how and where they do their jobs – has never been greater. Read more inside…
Has the whirlwind year of 2020 finally pushed the insurance sector into the 21st century? Read more about how insurtech innovations, big data and positive CX are supplanting ill-suited legacy systems and drawn-out bureaucracy in our latest special report…
Cities come with plenty of issues, from pollution and traffic to public transportation and crime. But most of us now live in one – and if we’re to meet today’s urgent global commitments to sustainability, we’ll need to make them work smarter. Read more inside…
Digital transformation is, like painting the Forth Bridge, a task that never really ends. But the pandemic has shown us a glimpse of how refining, upgrading and digitising can make work more profitable for businesses and more rewarding for workers. Read more inside…
In this issue, we look at how the immense strain placed on supply chains by the pandemic has highlighted what needs to change – and how they can help steer consumerism towards a greener future. Read more inside…
In this edition we look at the how Greensill’s collapse has illuminated wider issues for the supply chain, how money laundering, not crypto, is the real risk for banks, and the latest challenges, opportunities and tech breakthroughs.
AI-fuelled automation is making its presence felt everywhere, from IT security to supply chain management and the environment. But its huge potential must be managed carefully if we’re to truly benefit. Read more inside…
As shopping becomes more streamlined, consumers demand more, and take more for granted. “Customer experience” is now seen as a major differential – and technology is one of the keys to providing a CX that makes you stand out from the competition. Read more inside…
With the double-whammy tidal wave of Covid and Brexit hitting the UK over the same turbulent period, the country’s businesses have been tested like never before. This has brought both encouraging success stories and grim reminders of existing problems – read more inside…
Where, when and how we shop has been an ever-changing variable since Amazon sold its first book in the late 90s. But Covid has added an additional wild card to the mix… read more inside
The insurance sector is rapidly casting off its traditional dusty stereotype to embrace digital transformation and become one of today’s most forward-thinking industries. Read more inside…
Designing buildings, cities and public spaces that better serve their inhabitants has been the aim of architects and civil engineers for hundreds of years. But the rise of connected devices has opened up huge new potential in making them not just better, but smarter. Read more inside…
Before the pandemic, “digital transformation” was seen by a lot of businesses as just an annoying buzzphrase they’d get around to addressing eventually.
From climate change and Covid to modern slavery and Brexit, supply chains have found themselves at the nexus of every environmental, political and social problem on the menu in the 2020s.
As the dust from Covid-19 begins to settle, organisations of all stripes are trying to make sense of the new financial landscape.
The shifting sands of the past 12 months have at least saved many of us from the stress of the commute to an actual office
