q CX - Business Reporter

CX

Why the future of customer experience lies in the present

Co-browsing: an underused CX tool with a great first-contact resolution potential

Pandemic shows how ‘digital by default’ government services exclude those who need them most

AI is increasingly being used to identify emotions – here’s what’s at stake

Shopping anxiety after Covid: a simple piece of tech could help lure customers back to high streets

How CIOs can take the lead on delivering a world-class digital customer experience

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