In order to break ties with Chinese tech giant Huawei, the Trump administration has been tapping companies such as Microsoft and Dell to build proper 5G-centric hardware businesses as a US-made alternative to Huawei’s equipment.
Senate lawmakers have also drafted a bill to push the federal government towards creating a $1 billion fund to help develop the technology required to cut Huawei out of both domestic and overseas markets. In Europe the US hopes for companies such as Ericsson and Nokia to pitch in. In some European countries, however, the backbone of cell networks is already provided by Huawei, with the UK government having announced at the end of January that it’s already cleared Huawei purchases for the country’s four biggest telco companies.
In an attempt to pour cold water on security concerns, Huawei announced in October that its willingness to enter into a “no backdoor” agreement with India to launch 5G networks in the country. India, the world’s second-biggest wireless market, will hold an airwaves auction for 5G services before March but is yet to take a decision on whether to exempt Huawei from the test runs.
Ride-hailing company Uber and South Korean automaker Hyundai plan to jointly develop electric air taxis designed for trips of up to 100 kilometres with a maximum cruising speed of 290 kilometres per hour, according to a report from Reuters. Uber has pledged to begin demonstrating urban flights in 2020 and commercial operations in 2023 as part of its project, which also counts Boeing subsidiary Aurora Flight Sciences as one of its partner firms. Although counts vary, it’s estimated that there are currently more than 170 electric aviation concepts underway. The Vertical Flight Society says that investors have sunk more than £760 million ($1 billion) into Electric Vertical Take-Off and Landing (eVtol) concepts alone.
London Mayor Sadiq Khan has launched the UK capital’s first-ever resilience strategy, designed to address issues such as the impact of climate change and extreme weather events that lead to flooding and drought. The report that the new strategy is based on also looks at the potential impact of Brexit on London’s communities and businesses, including possible disruption to trade and food supply chains, as well as the availability of workers across a number of sectors including the National Health Service. The strategy has been developed as part of the global 100 Resilient Cities Project.
A two-story office block in Dubai is the world’s largest 3D-printed structure. Robotics construction company Apis Cor used its technology to print the building, which will be part of Dubai municipality’s innovation centre. Using a gypsum-based material, the printing took place outdoors to prove that the technology could handle a harsh environment. Pre-cast slabs were used for the floors and conventional windows and roofs were added by a contractor once the walls were printed. To see the construction in action, click here.
ISPreview, a portal for digital content related to internet service providers, reports that a new broadband operator called Optifi Limited is looking to build an open access Fibre-to-the-Premises (FTTP) network to “serve primarily residential” homes, as well as some commercial properties and related communal facilities. This comes in the wake of UK regulatory and competition authority OFCOM’s statement earlier last year that only 7 per cent of UK homes and businesses are connected to full fibre broadband .
by Zita Goldman, Business Reporter
Session 1 – Co-creation in Action- https://vimeo.com/378584037
Session 2 – The S-Package – https://vimeo.com/378584953
Session 3 – The M-Package – https://vimeo.com/378585262
Session 4 – The L-Package – https://vimeo.com/378586039
Session 5 – Quick-start & summary – https://vimeo.com/378585705
Connecting people, cities, regions and data with sustainable digital networks.
How can we tackle challenges such as rising populations, increasing traffic and the expectations of citizens and the economy with sustainable and future-proof solutions for safe, environmentally friendly, liveable cities and regions?
Smart cities are the answer. A digital infrastructure ensures the intelligent connection of data, technologies and people. Ideally, the new solutions benefit the public sector, the environment, citizens and the business community. Since every city and every region has a different starting position, there are no patent remedies for digitalisation in the public sphere.
One success factor, however, is to integrate different perspectives, to understand needs as precisely as possible and to use the creativity of everyone involved. To help cities in the digitisation process Deutsche Telekom offers Co-Creation for Cities, with the aim to provide cities with a guideline on how to tackle the challenges that come with digital transformation.
Co-Creation for Cities is developed based on design thinking methods. It means developing solutions or using existing ones together with all parties involved. In cities and regions, the involved parties can be citizens, but also suppliers and interest groups. The more people that are on board, the easier it is to consider possible concerns from the start. This increases joint identification with the finished “product”. In addition, early cooperation can also minimise friction losses and costs.
Co-creation involves using a working method with which designers will be familiar. The five steps to Co-Creation for Smart City are:
Deutsche Telekom can support cities in all co-creation phases. With many years of experience in the application of the methods, Deutsche Telekom can contribute further competencies in research, design, production of prototypes, consulting with regard to cooperation and selection of the right provider, as well as in securing the technical feasibility.
In this video series you will be introduced to the co-creation approach from Deutsche Telekom, the main benefits of it, and how this method can help your city. Additionally, Telekom has designed three different co-creation offers – small, medium and large – that are tailored to fit your city’s needs.
Deutsche Telekom’s experience and proven methods can drive the changes in your city to truly make it a better place in which to live.
by Ole Schilling, VP Market Development Smart Cities & Regions, DTAG andMarkus Feikes, Co-Creation Smart Cities & Regions, Deutsche Telekom
For more information, click here.
In this fast-changing retail age, experience now ranks higher than product or price. Research shows that over half of customers won’t return to a store after just one unresolved negative experience. So understanding customers and what they think and feel has never been more important.
Yet it’s becoming increasingly difficult to gather customer feedback, and to tap into its true business value. Today’s customers are overrun with surveys, emails and special offers tempting them to share their views. Low engagement and dropout rates are a growing challenge. There is also a huge risk that the data customers share across the many channels now available to them gets stuck in disparate silos and spreadsheets, where it delivers zero benefit to the business.
So how can companies successfully get the insight they need and use it to drive their business forward? It all comes down to learning how to listen to customers – and how to effectively take action as a result.
Securing the voice of the customer and deploying the resulting insights can have a transformative effect on performance, profit and customer experience. But only if it’s collected and used in the right way.
For Critizr, that means a whole company approach. We view customer feedback as a driving force at every business level – from HQ to shop floor, not just in the marketing department. Our approach hands the keys to customer-centricity to front-line teams, making them more agile and effective. This local empowerment is the core factor in the success of our platform
. So, while Critizr generates feedback and insight for senior management to plan for the long term, staff in the field can quickly and efficiently take action at local level – doing what it takes to solve problems, win back dissatisfied shoppers and drive loyalty and revenue.
The money story behind local empowerment is compelling. A recent study conducted by Critizr in conjunction with the CX Institute assessed the value of improving customer experience. Our study showed that 53 per cent of customers who’ve had a bad experience can be turned into promoters if their issue is addressed within 48 hours. Promoters spend more, are more loyal and will actively advocate on a brand’s behalf.
Critizr’s experience with leading brands across Europe proves the positive results of transforming all employees into powerful customer champions in their own outlet. On average our clients see a 10-point increase in NPS (the Net Promoter Score, one of the most effective customer satisfaction metrics for modern businesses) in their first year of working with Critizr.
The future of retail relies on businesses and brands using customer experience and feedback to differentiate themselves, drive value from their retained customers and ultimately increasing the bottom line. What better approach could there be than to empower the entire organisation to truly understand what customers want – and then to take action to provide it.
By Douglas Mancini, VP Sales EMEA, Critizr
To understand how to empower your whole organisation using customer feedback with Critizr click here.
Smart city events, expos and get-togethers to add to your calendar
Smart Cities UK – International Conference and Exhibition
Now in its fifth year, Smart Cities UK has established itself as a forum for learning among UK cities and towns looking to meet economic and social challenges. The 2020 edition examines the barriers that remain in place for economic and social growth, and also sees the third annual Smart Cities UK awards. Click here for more details.
URBAN FUTURE Global Conference
Europe’s largest event for sustainable cities takes place this year in the Portuguese capital. A great opportunity to meet “city changers” and thought leaders who are at the cutting edge of smart city development, this years themes include mobility, water, districts and leadership. Click here for more details.
Smart Island Live
East Cowes,Isle of Wight
The second Smart Island event will focus on the technology and sustainability of the food, water, waste and built environment sectors. Visitors can browse the expo, listen to inspiring speakers or sit in on business support seminars. Click here for more details.
Smart to Future Cities
Millennium Gloucester Hotel, London
A conference that brings together local authorities with specific solutions to empower the implementation of sustainable technology. The focus of the event is on practical, scalable applications of smart city initiatives that can improve urban infrastructure and the quality of life. Click here for more details.
by Zita Goldman, Business Reporter