q Zaheer Gilani, Author at Business Reporter
Zaheer Gilani leads the ECS CX Business Consulting proposition – he is an experienced customer service and CX industry veteran with more than 20 years’ experience working and consulting for FTSE 100 brands globally. Zaheer is the author of Customer Journey Mapping Workbooks, and he developed and launched the CX industry’s first mobile game, Customer Experience Game 3D.

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